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How to solve an issue

Hello my Lord, 

 We understand that you are currently experiencing an issue and we express our sincere apologies on this matter. This guide will help us to quickly resolve the issue for you by properly identifying what type of problem you are experiencing. 

 Step 1: Define the nature of your issue The first and most important part is identifying what type of issue you are experiencing. 

 A- Player account issue (e.g. unable to bind your account, lost access to your account, etc)

 B- Technical issue (bug, loading, or game crashing)

 C- Payment issue 

D- Game question (how does a specific feature work? Where can I find this item, etc) E- Problem with another player

 Step 2: Solve your issue After you've defined the type of issue you are experiencing, please follow the steps below: 

A- Search for the related FAQ in the different sections or by using the search function. (Tap on the search bar and type any related keyword: account, dragon, alliance, etc…) 

B- If a FAQ does not exist for your question or you still have additional questions about a gamefeature, you can first try asking your allies or in the world chat. You can also contact a MODERATOR directly from your “player profile”, “setting”, “game help”, “contact mod” and “contact mod” again. Moderators will reply you as quickly as possible directly into your in game mailbox under the MOD tab. 

C- If the problem persists, open the FAQ again, from here choose any of the FAQ article and select 'Contact Us' (on the top right of your screen) and please explain in details the nature of your issue. A Customer Service Representative will reply to you as soon as possible.

 D- For a problem involving another player, please do the following things: If the player is vulgar, is harassing you verbally, or offers illegal services, tap on their portrait from the world chat and then tap 'block'. If the player portrait is offensive or shocking, tap on their portrait from the world chat and then tap 'report portrait'.  

Things to keep in mind when contacting Customer Service: 

- We will reply you as soon as possible. We apologize for any delay you experience when waiting for a response from someone on our team. 

- Technicians are human beings (and, as such, always value politeness). They cannot be blamed for bugs in game as they’re not the game developers.

 - If you have an awesome suggestion, you can send it to a technician who will forward it to the studio directly. 

- The Customer Support Team is unable to process any issues that are reported 20 days after it happened. "